Flo Hiring Customer Service Representative
Flo Hiring Customer Service Representative
Flo Hiring Customer Service Representative
Job Description:
Flocasts is currently looking for a Customer Service Representative who will work within our Premium division. This individual will need to understand all facets of the premium product and its offerings . The key skill sets needed to be successful in this position are an ability to communicate effectively with our premium members and fans. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members needs and solve their problems will be instrumental to this position. This person will be called upon to work with a team and have the ability to work nights and weekends for our live streaming events.
Duties/Skills:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Ability to work weekends.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
The position will be located in Austin, TX at Flocasts HQ, and reports into the Chief Premium Officer. We are looking for someone with creative, relationship management, and communication skills. Most importantly, the candidate should be passionate about sports and the sports they play and have the DNA of a salesperson that is hungry to win and be a difference maker.
Visit http://flocasts.com/customer-support-representative/ for more information
Job Description:
Flocasts is currently looking for a Customer Service Representative who will work within our Premium division. This individual will need to understand all facets of the premium product and its offerings . The key skill sets needed to be successful in this position are an ability to communicate effectively with our premium members and fans. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members needs and solve their problems will be instrumental to this position. This person will be called upon to work with a team and have the ability to work nights and weekends for our live streaming events.
Duties/Skills:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Ability to work weekends.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
The position will be located in Austin, TX at Flocasts HQ, and reports into the Chief Premium Officer. We are looking for someone with creative, relationship management, and communication skills. Most importantly, the candidate should be passionate about sports and the sports they play and have the DNA of a salesperson that is hungry to win and be a difference maker.
Visit http://flocasts.com/customer-support-representative/ for more information